Returns Policy

Return Period

Our return policy extends to 30 days from the date of delivery. After this period has elapsed, we regrettably cannot offer refunds or exchanges. This policy ensures both quality control and customer satisfaction with our premium suits and accessories.

Eligible Returns

We accept returns on products that:

• Were shipped directly from ShopSuitara
• Are in their original, unworn condition
• Have all original tags and packaging intact
• Are accompanied by the original proof of purchase
• Show no signs of wear, alterations, or cleaning

Custom Tailored Items

For custom-tailored suits and garments:

• Orders cannot be cancelled or returned after 24 hours of placement
• Design modifications require consultation with our tailoring team
• Additional fees may apply for alterations or reproductions

For design modifications, please contact us at ask@shopsuitara.com

Non-Returnable Items

The following items cannot be returned:

• Custom-tailored garments after the 24-hour cancellation period
• Items marked as "Final Sale"
• Accessories that have been used or show signs of wear
• Items without original tags and packaging
• Gift cards

Refund Process

Once we receive your return:

1. Our quality control team will inspect the returned items
2. You will receive an email confirming receipt of your return
3. Upon approval, your refund will be processed to your original payment method
4. Refunds typically appear in your account within 5-7 business days

Please note: Shipping costs are non-refundable, and return shipping fees will be deducted from your refund amount.

Return Instructions

To return an item:

1. Contact our customer service team at ask@shopsuitara.com
2. Include your order number and reason for return
3. Wait for our return authorization and shipping instructions
4. Package your items securely with all original tags and documentation
5. Ship to our returns department at:
   ShopSuitara Returns
   13 Koorong St
   Marsfield NSW 2122
   Australia

Important Notes

• The return shipping address differs from our 'ship from' address
• We are not responsible for items returned to incorrect addresses
• All returns must include a return authorization number
• We recommend using tracked shipping for all returns
• Keep your return tracking number until the refund is processed

Contact Information

For any questions about returns or exchanges, please contact us:

• Email: ask@shopsuitara.com
• Phone: +61 2 9806 7328
• Address: 13 Koorong St, Marsfield NSW 2122, Australia