Service Policy
Last updated: 15 February 2026
1. Service Overview
At ShopSuitara, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@shopsuitara.com
- Phone: +61 2 9806 7328
- Address: 13 Koorong St, Marsfield NSW 2122, Australia
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM AEST
- Saturday: 10:00 AM - 4:00 PM AEST
- Sunday: Closed
3. Tailoring Services
3.1 Available Services
- Suit alterations and adjustments
- Custom suit measurements
- Garment repairs and restoration
- Button replacement and reinforcement
- Hem adjustments and cuff alterations
- Suit jacket modifications
3.2 Service Timeframes
Standard service times:
- Initial consultation: 30-45 minutes
- Basic alterations: 3-5 business days
- Major alterations: 7-10 business days
- Custom tailoring: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All suits purchased from ShopSuitara include:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free minor adjustments within 14 days of purchase
4.2 Extended Care Package
Optional extended care services include:
- 12-month extended protection
- Priority alteration service
- Routine suit maintenance
- Complimentary pressing services
5. Custom Services
5.1 Bespoke Tailoring
- Personal style consultation
- Custom suit design
- Fabric selection assistance
- Multiple fitting sessions
- Style and measurement documentation
5.2 Professional Services
- Corporate wardrobe planning
- Style workshops
- Group fittings
- Wedding party coordination
6. Service Pricing
6.1 Consultation Fees
- Initial consultation: Complimentary
- Style assessment: $50 (redeemable against purchase)
- Corporate consultation: By appointment
6.2 Alteration Costs
- Basic alterations: $30-80
- Complex alterations: $80-200
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional measurement and fitting
- Multiple quality checks during alterations
- Final inspection before delivery
- Satisfaction guarantee
- Follow-up service check
8. Service Requests
8.1 Booking Process
- Contact our service team via phone or email
- Schedule an initial consultation
- Receive detailed service assessment
- Approve service quote
- Schedule service appointment
8.2 Required Information
- Purchase details (if applicable)
- Service requirements
- Preferred timeline
- Contact information
9. Service Guarantees
We stand behind our services with:
- Satisfaction guarantee on all alterations
- Professional workmanship warranty
- Quality materials assurance
- Transparent pricing
- Expert craftsmanship
10. Updates to Service Policy
ShopSuitara reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.